Free delivery on all UK orders over £30
Easy Returns with our 14 day returns policy
Order by 2pm for same day dispatch
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us or by loging onto your account. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us.
Yes Online is committed to complying with the Data Protection Act 1998 and has published this guide to help our customers understand how and why we collect information from you, to whom this information is disclosed and what your rights as a customer are.
Personal details of users of Yes Online such as name, postal address and email address will be collected and processed upon registration to our website. Information that you provide by filling in forms, we may also ask you for information when you report a problem with the Website. The personal information collected on our site is collected and stored in the United Kingdom. If you contact us, we may keep a record of that correspondence. Details of transactions you carry out through the Website and of the fulfilment of your orders.
User information is retained for in-house research to: Improve our understanding of our customers’ needs in relation to product development, ensure effective communication and assist strategic development. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. All results of such research and analysis will be collated as amalgamation information and will not disclose any personal facts about individual customers. For certain services, such as purchases, we may request credit card or other payment information which we process in encrypted form on secure servers. Yes Online will sustain appropriate measures to ensure that users' personal details are not misused, accidentally destroyed, lost or altered within the Yes Online processing environment.
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We take suitable security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. We restrict access to your personal information to employees who need to know that information in order to operate, develop or improve our services. Yes Online will constantly strive to maintain robust security and confidentially protection of all personal data held by us. Furthermore, we provide mechanisms for updating and correcting your personal information to ensure a high level of accuracy.
We do not store credit card details nor do we share customer details with any 3rd parties